Returns & Exchanges
At Chef's Mandala Gourmet Store, we strive for culinary excellence and want you to be completely satisfied with your gourmet selections. Due to the perishable nature of our products, we offer a dedicated resolution process for items that arrive damaged or do not meet our stringent quality standards.
Inspect Your Delivery
Examine your gourmet package immediately upon arrival to ensure all perishable and non-perishable items are in perfect condition.
Contact Our Concierge
If you encounter an issue, email our support team within 48 hours of delivery with your order number and clear photographs of the product and packaging.
Review and Approval
Our quality assurance team will review your claim within 2 business days to determine eligibility for a replacement or store credit.
Resolution Delivery
Once approved, we will immediately dispatch a replacement shipment or issue a refund to your original payment method for the affected items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing